Customer Attendant Agents Needed
Deals Jumia
Cameroon, CM
il y a 3j
source : Deals Jumia

Description :

3 CUSTOMER ATTENDANT AGENTS NEEDED..

The Gold Coast Electronic Company, needs for it newly created Cameroonian branch, the services of 30 customer service agents to better market their products nationwide.

Customer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat.

Customer service representatives typically use a telephone, computer, and other office equipment

JOB DESCRIPTION

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Review and select standard responses for answers or solutions
  • Refer customers to supervisors or more experienced employees
  • Attend to the problems posed by customers a provide adequate solutions
  • REQUIREMENTS

  • Diploma in communication, networking, marketing or related fields
  • BSc at least will be an added advantage
  • Important Qualities

  • Must be able to understand and express yourself in the English and French languages
  • Must be of reputable character
  • Excellent communication skills
  • Must be able to work under pressure
  • Must be time conscious
  • Must be of good morals
  • Must be able to improvise
  • Must be able to listen carefully and understand a customer’s situation in order to help them.
  • Should be patient and polite, especially when interacting with difficult or irate customers.
  • Must be able to determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.
  • Mail a copy of a detailed and true curriculum vitae to the human resource department.

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